What happens next once your Bespoke Glass Order has been paid for, signed off and has been sent to production.

A Few Key Points We Are Often Asked; 

 

Payment;

Full payment is taken prior to glass production or components and hardware being shipped. Your glass is being made specifically for you.

Stock Length Components;

Our shower door seals, U Channel and Support Bars come in stock lengths (which differ) and need to be cut to the relevant size but yourself or whoever is carrying out the installation.

Glass Tolerances for Installation;

All installation tolerances for fixtures and fittings we are supplying would be taken prior to production and confirmed with an elevation plan for approval. This can then be used as a reference for whoever is installing the glass. Production allow for a +/- glass cutting tolerance of 4mm approx.

Glass Delivery; (Supply Only)

A date for delivery can ONLY be provided once the glass is ready and out of production, this timescale is variable. On average 10 working days from production commencing and payment being made is approx, however the type of glass and the location for delivery do extend this approx timescales.

We are NOT able to provide a definitive time of arrival prior to the date of delivery. We request that the driver will contact you on the day of delivery, approx 1 hour before arrival, or earlier. This is what we expect of our delivery partners. We will do what we can to keep you updated. Deliveries are typically made on weekdays only, however some areas of the UK can be accommodated at weekends.

Please be aware that the driver will need to meet yourself or a representative to assist in unloading of the glass. We deliver to curb side, meaning that we don't take glass upstairs, lifts etc.

The glass arrives NAKED (no packaging) this is typical in the glass industry. This enables us to keep costs down, and avoid contributing to environmental waste. Equally it enables you to check the glass thoroughly before confirming that you are happy to accept the glass in the state of arrival.

When the glass arrives it is YOUR RESPONSIBILITY to check before signing/verbally agreeing to accept THE GOODS. Once agreed to accept the glass in the condition it has arrived, we DO NOT take responsibility after that point. If there is an issue or you have a concern, YOU MUST contact us immediately AND BEFORE the DRIVER LEAVES.

On non polished edges, hinge cut outs, and drilled holes, shelling can be present, these 'shells' can be up to 8mm in depth/size from the edge of the glass or drilled hole. Hinge cut outs are not polished, PAR or polished all round, relates to the PERIMETER edge of the glass panel, where indicated on invoice.

If we are installing for you, the glass and components will arrive with a member of our team.

Component Delivery; (Supply Only)

We expedite components direct to the customer from our supplier in most cases, these typically arrive within 3 business days, providing there are no stock issues. On occasion delivery can take longer, which is why we request the components to be sent direct, to avoid delays. If the components arrive damaged, PLEASE LET US KNOW, or REJECT them with the COURIER BEFORE THEY LEAVE. The current COVID situation is extending timescales, and many products are subject to reduced levels of stock.